FAQ / help center
Prepared answers for access, XP, compliance and support questions
Platform and access
What is Cemperium?
Cemperium is a financial technology platform direction combining AI-based guidance, crypto infrastructure and controlled access logic into one broader ecosystem.
Is the website fully live yet?
No. The public website is being built in isolation first so design, content and user flows can mature before live systems are connected.
Accounts and XP
Does XP have monetary value?
No. XP is a platform-usage and access mechanic only. It is not money, not a financial asset and not an investment instrument.
Will the website use the same account as the app?
Yes, that is the intended direction. The website is aligned to the same shared backend model as the existing app so users do not end up with separate account systems.
Security and compliance
Is Cemperium a bank or financial institution?
No. The current website layer is informational and Cemperium does not present itself here as a bank or regulated financial institution.
Does the AI make decisions for users?
No. The AI is framed as advisory only. It may provide explanations or insights, but it should not execute transactions or remove user control.
Who handles KYC, AML and/or payments?
Certain regulated or payment-related steps involve third-party partners.
Support and contact
Where do I send general questions?
General questions can be directed to info@cemperium.se.
Where do I send privacy or legal requests?
Privacy, complaints and legal matters can be directed to legal@cemperium.se.
What should never be sent by email?
Do not send passwords, recovery phrases, private keys, secret credentials or other highly sensitive information through general contact routes.